Returns & Refunds policy:

You are entitled to a refund and cancellation of your order within 15 days without giving any reason for doing so.

The deadline for canceling an order is 15 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mailing at thelalteenshop@gmail.com or thelalteen@gmail.com or call on +91 9797161926

We will reimburse you no later than 15 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order or contact you for the method of refund, and you will not incur any fees for such reimbursement. Please note that in case order is dispatched already, the refund will be partial.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or personalized or customized on order.
• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse the refund or cancellation of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

House no 545, Sector-H, Hamdania Colony, Bemina, Srinagar, J&K, India- 190018

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail fahim@thelalteen.in or thelalteenshop@gmail.com

Shop Managers: Fahim Shahm, Tajamal Islam, Jasia Nisar, Azra Khan